Telephone Etiquette
TELEPHONE ETIQUETTE What is Telephone etiquette? To keep it simple, it is the way you present yourself and your company t o customers when communicating over phone calls. This includes factors like how you greet your customer, tone of voice, word choice, listening skills, and how you close a call. Before we get into the topic, Let’s discuss why telephone etiquette is important. Would you believe if I said, a single phone call can decide whether you gain or lose a customer? Yes, that’s true. Though there are various ways to communicate, talking over the phone is proven to be the most important of all. Firstly, it creates an impression to the caller about your business and it also increases customer trust if you were able to communicate efficiently. At the same time, poor telephone etiquette can impact the company's image and can also drive away customers. Let's dive into the etiquette. BASIC PHONE ETIQUETTE Communicate clearly Remember that the caller cannot see you or your li...